Pexipdemo Maintenance: 3 Jan 2017

Time of scheduled maintenance: Tuesday, 3 Jan 2017, 6 to 10 PM ET (2300 to 0300 GMT) 

Description of planned service: This weekend, we will be upgrading our Pexipdemo environment to the latest v14 beta in preparation for release in the coming few days.  

Services may be interrupted during this maintenance window. We apologize for any inconvenience that this causes. Service will be returned to normal as soon as possible Tuesday evening (Eastern Standard Time). 

If you have any questions, comments, or concerns, please consult with your local Pexip support representative. We also invite you to join the conversation on our forums site: 

Thank you, 

– Pexip Technical Services

Happy Holidays!

As we near the end of an amazing 2016, we wanted to thank each and every one of you for being a part of the Pexip Community this past year. To all of our customers, partners, friends, families, and colleagues, Happy Holidays, Merry Christmas, and Happy New Year!

You all mean the world to us. And we would love it if you could take a minute to watch our personal message.

Happy Holidays!

v14 Webinar FAQ Posted

We had a great turnout for the v14 launch webinar last week. A huge thank you to all that attended live or have watched the recording since the event. We hope you found the information useful and look forward to continue these events in 2017.

For those of you that did not attend, don’t worry. You can still get access to all of the content and watch the recording via our website.

As a follow up from the event, we have posted an FAQ internally on our forums (login is required to comment or ask additional questions).

Take a look. And let us know if you have any further questions.

Pexip Community: New Look & Feel

Hi all,

It is with great pleasure that we announce a new look and feel to the Pexip Technical Community Discussion Forums! This new look and feel is designed to be more modern, flat, and bring some additional functionality to the site. I hope you enjoy it – and please don’t hesitate to send us your feedback directly within the forums (login required to post).

Additional functionality included within the update:

  • Cleaner look and feel. The goal here is to make navigation a bit easier to help you find your way.
  • Renewed focus on news and announcements. The front page has been updated to provide a “stream of consciousness” where we can post major happenings ongoing at Pexip. Stay tuned and keep an eye on this stream. If anyone is interested in contributing, please reach out to me directly for a chat.
  • Subscribe is here! You can now subscribe to any top level forum or thread within the forum to get automatic notification when someone posts a new topic. To do this, navigate to the top level for notification and click the “Subscribe” link at the top
  • Video header. Although it’s just a static image now (at the time of this posting), the new theme supports the ability for full motion headers. We will likely play around here a bit to see what we can do with this functionality. Sounds interesting…

We hope you enjoy the new look and feel, and look forward to hearing your feedback.

Welcome! And enjoy the conversation

v14 Launch Webinar

Curious to hear about the details coming out in v14? Check out our upcoming v14 webinar hosted by Graham Walsh (Solutions Architect, UK) and Ian Mortimer (Senior R&D Engineer) on Thursday, 15 December at 11 AM ET/4 PM GMT.

You can register for the webinar on Can’t make it to the live event? Register anyway so you can see the recording afterwards.

Come on out. We’re excited to have you!

v14 Nearing Release

We’re getting quite close to our final release of v14; it should be launched in the next couple of weeks.

For any of you that are interested in testing out the software, check out the latest v14 beta post (direct link: Please note that a login is required to view this content.

And don’t forget… our docs site has been updated to include the v14 documentation. Check it out soon and send any feedback you have to your local Pexip contacts.

Happy testing!

v12 Released!

Pexip has officially released v12 with over 25 new features that will help all of our new and existing customers realize more value out of their use of Pexip Infinity. Some highlights of these features can be found below. As always, all of the technical documentation for Infinity, including new features, release notes, administrative and deployment guides can be found on our technical documentation site.

Infinity in Azure. You can now deploy Pexip Infinity within the industry leading Microsoft Azure public compute cloud. This gives our customers the ability to deploy Pexip Infinity as a cloud solution or as a hybrid between cloud and on premises computing, with the Azure back-end driving scale and availability on a global level. In addition, administrators can leverage the Azure compliance and certification suite to help support their security posture. More information and details on how to deploy Pexip Infinity within Azure can be found in the Azure-specific deployment guide.

This is the first of many initiatives we will undertake making the Azure experience more powerful and more native. Stay tuned for more.

Call Routing Rules. One of our five major development focus areas for 2016 is the development of a robust call control within the Infinity platform. From the outset, Pexip has very tightly integrated with all of the major call control solutions in the market today: Microsoft Lync/Skype for Business, Broadsoft, Cisco , Polycom, Shortel, Mitel, and many others. Now, whether a call is made point-to-point or from a VMR, all calls will be processed through the same, predictable set of rules to ensure success.

Microsoft Skype for Business Transfer Capability. Pexip Infinity now supports transferring a Microsoft Skype for Business, Lync, or Skype consumer client between the Virtual Receptionist and a VMR, or between VMRs (using Pexip’s client-side transfer API). Transferring enables our customers to simplify the user interaction with a single entry point to the solution and using native client interaction to negotiate their way into meetings. Once joined, Skype for Business and Lync clients can further take control of their meeting using DTMF conference controls to mute/unmute all guests, end the conference, and even lock and unlock the conference all from within their native interface.

Simplified user experience. A big part of our platform has always been simplification, giving users a quick and easy way to connect from any client on any device at any time while maintaining their native experience. There is a tremendous amount of work that goes into what appears to be a simple and streamlined experience. And that work has continued in this release, including a number of features that will make everyone’s lives easier. This includes guests only conference launchingaudio output selection when joining via Google Chrome v50 or later (this will also be enabled in the forthcoming update to the Infinity Connect installable client), include a PIN within the conference URI, control a conference via DTMF tones, improved audio notifications, and many more. A more detailed of all of these features can be found on our v12 “what’s new” site.

Simplified administration. And of course we didn’t (and wouldn’t) forget the administrator. We have continued to focus on making their lives easier to scale up and scale out the user of collaboration resources within an organization. We have completely re-worked TLS certificate management in this release to make it easier to apply, manage, and be notified prior to expiration make it easier to ensure service does not get interrupted. We have also updated Conferencing Node status to provide real time feedback on the impact current activity has on capability. We have made it even easier to create and enforce client-side bandwidth limits. And backups can be automatically taken every night on your behalf. So much is easier now – and we’re just getting started.

More details, including changes to existing behavior (e.g. PIN codes can now be up to 20 digits) can be found in both our new features review and within the release notes themselves.

Any questions? Please join the conversation on our v12 forum.

v12 has entered beta!

The time has come and v12 has now entered into the beta phase. We are excited to start sharing this time out with you, our customers and partners. The first beta, released late last week, will give you some insight as to how we are taking some of our major initiatives forward (such as call searching) and the chance to play with some of our newer features (DTMF-based conference control, auto PIN entry, theme improvements, and more).

It is important to note that this software is still beta and subject to all of the same beta caveats; we only recommend installing this in a lab environment and not on any production servers. More betas will be coming, so stay tuned to the forums for notice on the new beta releases.

If you’re interested in getting access to any of the betas, please contact your main Pexip contacts and they can assist.

Happy testing!


Rules of Engagement

This page outlines the rules and behaviors expected while using the Pexip Technical Discussion Forums.  All users are expected to abide by these rules and any users found to repeatedly violate and/or act inappropriately can be removed and/or banned from future use.

Pexip administrators maintain complete control over all content posted on the forums.  Although we do not have any intention of moderating, editing, or removing topics from the discussion forums, we reserve the right to do so.

Topics discussed in this article

User accounts

Posting in the Pexip Technical Discussion Forums is only permitted from registered accounts. One may register an account by clicking here. New accounts require the user to register with their real names (first and last) and a proper valid work email address (unless social network account validation is used). Any requests to register with anonymous accounts or one-time/invalid email addresses will be rejected.

Once registered, an account approval request will be sent to the site administrators of this site. Please be patient; it may take us a couple of days to approve your request. If your account has not been approved or rejected after five (5) business days or you believe your account was rejected unnecessarily, please send a note to with your account email.

Forum’s purpose

So why are we here? The purpose of this forum is to help conduct community support for any generic, technical, or other questions around the Pexip platform or integration of the platform into other collaborative architectures. Any and all questions are welcomed.

However, this forum is not a place for urgent issues or trackable support in general. Rather, this is a place for all of us to work together and build a community of knowledge around Pexip. If you are having issues with your deployment and need dedicated attention, please open up a ticket with your Pexip authorized support representative.

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This is a professional forum and all members are expected to act like professionals. At  no point will any lewd, obscene, violent, objectionable, or otherwise unnecessary language or threats of action be tolerated. We expect all participants to be respectful of others on the forum.

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